Cermes SR Book a demo

An AI phone assistant that answers every call

Cermes talks to your customers in Serbian, checks the data in your system and gets the job done.

Call the demo line: 011 455 0729 Book a demo

Cermes picks up right away and speaks Serbian, day and night.

Apoteka Zdravlje, incoming call duration 1:12
  1. Assistant

    Apoteka Zdravlje, hello. How can I help you?

  2. Customer

    Do you have Brufen in Niš?

  3. Checks stock in the pharmacies in Niš

  4. Assistant

    We do, in two pharmacies. Would you like me to reserve one pack?

  5. Customer

    Yes, the one near the square.

  6. Saves the reservation in the pharmacy system

  7. Assistant

    Done. The pack will wait for you for twenty-four hours.

This is the written record you get after every call. The example is made up and was spoken in Serbian.
  • IP House
  • CloudOffice
  • IMEL

What Cermes does

Answers when you can't

Right away, day and night, weekends too. It knows who is calling, looks up the data in your system and answers from it, not from guesswork.

  • Recognizes the customer by phone number
  • Gives account balances, order status and appointment times
  • Books, reserves or reports a fault
  • Hands the call to your staff when needed

Calls your customers too

A payment reminder, an appointment confirmation or a short survey. You give Cermes a list of numbers and it has a real conversation with each one.

Sends voice messages to thousands of numbers

You write a message and Cermes reads it to every number on your list, in one campaign. For example, planned maintenance or new opening hours.

Who it's for

Any business whose phone keeps ringing with the same questions.

IndustryWhat the assistant does
PharmaciesSays whether a medicine is in stock and where, checks the prescription and reserves a pack.
Telecom and internetExplains why a bill is higher, reports a fault in the area and opens a complaint.
Vehicle registrationWarns that a registration is about to expire and books the vehicle inspection.
CollectionsCalls customers who are late with a payment and notes what they agreed.
Front deskAnswers common questions about the offer and arranges a callback from sales.

Your industry isn't listed? The assistant follows instructions that we write together with you.

After every call you know what happened

It all runs in the browser. Nothing to install.

  • A transcript of every conversation. Read what the customer asked and what the assistant answered.
  • Export to Excel and CSV. Download the call list and the conversations in one click, for yourself or for accounting.
  • A monthly overview. How many calls there were and how many were resolved without your staff.
TimeNumberLengthOutcome
09:14064 ••• 2181:12Medicine reserved
09:31062 ••• 9040:48Passed to a pharmacist
10:02065 ••• 3770:35Price and availability
10:26011 ••• 6501:41Prescription check
An example of the call overview, simplified.

Getting started

You don't change phones or numbers and you don't worry about servers. Everything runs on our servers, and we maintain it.

  1. We talk

    You tell us which questions customers ask most and what you want the assistant to do.

  2. We prepare

    We write the instructions for the assistant and connect it to your software (CRM, ERP) and your phone line.

  3. You try it

    You call first and check for yourself. When you are happy, the assistant goes live.

FAQ

Does it sound like a robot?
No. She speaks Serbian in a natural voice and doesn't interrupt the customer. The best way to judge is to hear her on a demo call.
What if it doesn't know the answer?
It doesn't guess. It says it will check, or passes the call to your staff.
Do I have to change my phones or number?
No. Cermes connects as an ordinary SIP line to the phone system you already have, for example a FreePBX or Asterisk PBX. If you're not sure, we'll check together.
Can we change what it says ourselves?
Yes. The instructions are plain text that you edit like a document.
Where is my customers' data?
Call records and conversations are stored on our servers, and we agree with you how long. The speech itself is processed by Google's AI during the call.
Can several people call at the same time?
Yes. We agree the number of simultaneous calls based on your needs.

Hear how it sounds on an example from your industry

Call the demo line or write to us. We will arrange a demo and, if you like it, a trial with your own data.

Call the demo line: 011 455 0729 Book a demo

Email

[email protected]

Phone